JP Taxi Tur
Transparency

Company details and policies

Who we are, how we provide the service and the cancellation and refund rules.

1. Company details

  • Trade name: JP Taxi Tur
  • CNPJ (Brazilian company ID): 29.846.601/0001-00
  • Activity: private transfers, tourist meet & greet and event transportation
  • Address: Rua Brasilina, Arraial d’Ajuda, Porto Seguro – Bahia, Brazil
  • WhatsApp (24/7 service): +55 73 99985-4153
  • Email: jptaxiturarraial@gmail.com
  • Instagram: @jptaxitur

2. How the service is provided

JP Taxi Tur provides a transportation service and does not sell physical products. Nothing is shipped. The service is provided in person, at the place, date and time agreed in the booking. After confirmation, the customer receives the service voucher by WhatsApp or email, with the trip details, and must show it to the driver at pickup.

3. Booking and payment

The booking is confirmed with a 30% deposit. The balance is paid by the day of the service. Online bookings require at least 24 hours’ notice.

4. Cancellation and refunds

  • Bookings made online or on WhatsApp: you may withdraw within 7 days of booking, before the service, with a full refund (art. 49 of Brazil’s Consumer Protection Code).
  • Cancellation more than 48 hours in advance: refund of the amount paid, minus up to 5%.
  • Cancellation between 48 and 24 hours before: the deposit (30%) is kept, as the vehicle and driver are reserved for you.
  • Cancellation less than 24 hours before, or no-show after the driver has set out: no refund.
  • Road or ferry closed, bad weather or inability of JP Taxi Tur to provide the service: rescheduling or full refund.

5. Rescheduling (changes)

Free rescheduling up to 24 hours in advance, subject to availability.

6. Waiting time and delays

  • Arrival: we track your flight and wait up to 60 minutes after landing; after that, a waiting fee may apply.
  • Departure: 15-minute grace period at the agreed pickup point.

7. Returns

As this is a service provided on a set date and time, there are no product returns. Amounts paid follow the cancellation and refund rules above.

See also the Terms of service and the Privacy policy.